Since 1953, Wabash Center has been the leader in optimizing the quality of life for those with disabilities or special
needs. With a history of innovation, Wabash Center offers an array of services. Our progressive approach,
experience, and proven track record help us stay ahead of the curve to meet the needs of those we serve.

We are seeking a dedicated and customer-focused IT Support Technician to join our IT team. The IT Support Technician will serve as the first point of contact for employees experiencing technical issues, providing timely and effective support for hardware, software, and network-related problems. This role requires excellent problem-solving skills, strong communication, and a commitment to delivering exceptional service.

Key Responsibilities:

• Respond to and resolve IT support tickets via phone, email, or in-person in a timely manner.
• Troubleshoot hardware and software issues, including desktops, laptops, printers, and mobile devices.
• Assist with user account management, including password resets and access permissions.
• Install, configure, and update software applications and operating systems.
• Provide basic network troubleshooting.
• Document all support activities and resolutions in the helpdesk ticketing system.
• Escalate complex issues to the IT Manager as needed.
• Educate users on best practices for using IT systems and tools.
• Maintain and update IT inventory, including hardware and software assets.
• Assist with onboarding new employees by setting up workstations and accounts.

Here is what Wabash Center can do for you:

• Competitive Wages
• Onsite Training and Skill Development
• Full Benefits Package
• Fun, Challenging, and Rewarding Career and Work Environment
• Advancement Opportunities
• Enhance Your Skills
• The Ability to Impact an Entire Organization 

Requirements: 

• Associate’s degree or higher in Information Technology, Computer Science, or a related field (or equivalent work experience).
• 1-3 years of experience in a helpdesk or technical support role.
• Familiarity with the Windows operating systems.
• Knowledge of the Microsoft Office suite, e-mail systems, and endpoint security software
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Customer-service oriented with a patient and professional demeanor.
• Ability to prioritize and manage multiple tasks
• Willingness to learn and adapt to new technologies
• Office environment with occasional after-hours or weekend support as needed
• May require lifting or moving equipment up to 50 pounds
• Occasional travel to remote sites in the Lafayette area

Pay rate: 

$22.00 to $24.00 an hour